Car Detailing Services
Business Name: Buff Lab LTD
Business Address: 30 Elmcroft Road, IP1 6NA
Contact: 07497 466965/info@bufflabdetailing.co.uk
Effective Date: 01/10/2025
By booking or accepting our car detailing services, the customer (“Customer”, “you” or “your”) agrees to these Terms & Conditions (“Terms”). These Terms apply to all detailing services provided by Buff Lab LTD (“we”, “us”, “our” or “the Company”).
1.1 A booking is considered confirmed once the Customer has accepted the quoted service, package and/or appointment and, where applicable, provided the information required to complete the booking.
1.2 The package selected at the time of booking determines the standard of service and level of cleaning included.
1.3 Package descriptions are intended to provide a reasonable expectation of the work included. The condition of each vehicle can vary considerably and may affect the time, products and level of work required.
1.4 By proceeding with the service, the Customer confirms that they have had a reasonable opportunity to read and understand these Terms.
2.1 Before any work begins, the vehicle will be inspected by the Company to assess its overall condition and identify any existing damage, defects, contamination or other circumstances that may affect the service.
2.2 Where appropriate, photographs may be taken before work begins to document the vehicle’s condition. These photographs may be retained as evidence of the vehicle’s pre-existing condition and for the Company’s business records.
2.3 The Customer should inform the Company before work begins of any known damage, previous repairs, fragile areas, aftermarket modifications, warning lights, electrical faults, leaks or other issues that may be relevant to the detailing process.
2.4 The Company will take reasonable care when carrying out the service. However, detailing cannot guarantee the removal or correction of damage, defects, stains, odours, scratches, contamination or other conditions that cannot reasonably be removed through the selected package.
3.1 Each detailing package is designed for a particular level of vehicle condition. For example, the Bronze Package is intended for vehicles that are light to medium soiled.
3.2 If, following the pre-service inspection, the vehicle is found to be significantly more soiled or contaminated than reasonably expected for the package booked, an additional charge may be requested.
3.3 Examples of circumstances that may result in an additional charge include, but are not limited to:
3.4 Any additional charge will be explained to the Customer before the additional work is carried out wherever reasonably possible.
3.5 The Customer will be given the opportunity to accept or decline the additional work where an additional charge applies.
3.6 Additional charges are not automatic and will depend upon the condition of the vehicle, the package booked and the additional time, products, equipment or labour reasonably required.
3.7 Where the Customer declines an additional charge, the Company may complete only the work reasonably covered by the original package.
4.1 For mobile detailing services, the Customer must provide access to a suitable outside water tap and a suitable supply of mains electricity at the property where the vehicle is being detailed.
4.2 The water supply must be reasonably accessible to the vehicle and suitable for use with standard detailing equipment.
4.3 The electricity supply must be reasonably accessible and suitable for the equipment required to carry out the booked service.
4.4 The Company will provide its own detailing equipment and consumables, including, where required:
4.5 The Customer remains responsible for ensuring that suitable water and electricity are available before the appointment.
4.6 If suitable water or electricity cannot be provided and this prevents or materially affects the service, the Company may be unable to complete the service and may charge a reasonable call-out, cancellation or wasted-journey fee where applicable and where this has been communicated to the Customer.
5.1 The Customer must ensure that the Company has safe and reasonable access to the vehicle at the agreed appointment time.
5.2 The vehicle should be positioned in an area where the Company can safely carry out the booked service.
5.3 The Customer must inform the Company in advance of any access restrictions, parking restrictions, gated access, height restrictions, permits, private roads or other circumstances that may affect access.
5.4 The Company reserves the right to refuse or postpone work where the working environment is considered unsafe or unsuitable.
6.1 Certain detailing services may be affected by rain, extreme heat, freezing temperatures, strong winds or other adverse weather conditions.
6.2 Where weather conditions make it unsafe or impractical to carry out the service to an appropriate standard, the Company may recommend postponing the appointment.
6.3 Where reasonably possible, the Company will work with the Customer to rearrange the appointment to a suitable alternative date.
6.4 The Company will not be responsible for delays or inability to complete work caused by circumstances outside its reasonable control, including severe weather conditions.
7.1 Unless otherwise agreed in writing, full payment is due immediately upon completion of the detailing service and before the Company leaves the premises.
7.2 The Customer must inspect the vehicle upon completion where reasonably possible and raise any immediate concerns with the Company before the Company leaves.
7.3 Payment may be made using the payment methods offered by the Company.
7.4 If additional work or charges have been agreed during the appointment, these will be added to the final amount payable.
7.5 If payment is not made when due, the Company reserves the right to take reasonable steps to recover the outstanding amount, including sending payment reminders and pursuing recovery through the appropriate legal process where necessary.
7.6 The Customer remains responsible for any reasonable costs of recovering an undisputed overdue payment where such costs are legally recoverable.
7.7 Nothing in these Terms affects the Customer’s statutory rights or prevents a Customer from raising a genuine dispute regarding the quality or performance of the service.
8.1 The Company primarily operates within its normal service area.
8.2 Where a Customer’s location is a considerable distance from the Company’s normal operating area, a reasonable travel charge may apply.
8.3 Where applicable, the Customer will be informed of the travel charge before the booking is confirmed.
8.4 Travel charges may take into account distance, travel time, fuel and other reasonable costs associated with attending the location.
9.1 The Customer acknowledges that vehicles may have pre-existing damage, wear or defects that are unrelated to the detailing service.
9.2 Examples include, but are not limited to:
9.3 The Company will take reasonable care to avoid causing damage during the service. However, the Company cannot guarantee that an existing defect will remain unchanged where the defect is already compromised, loose, damaged or deteriorated.
9.4 Where the Company identifies a potentially fragile or damaged area, it may inform the Customer and recommend that the area is not subjected to additional treatment.
10.1 Customers should remove valuables and personal belongings from the vehicle before the appointment.
10.2 The Company is not responsible for personal belongings left inside the vehicle unless loss or damage is caused by the Company’s failure to exercise reasonable care.
10.3 The Company may ask the Customer to remove particularly valuable, fragile or sensitive items before work begins.
10.4 Excessive rubbish or personal belongings that materially increase the time required to complete the service may result in an additional charge, subject to the Customer’s agreement.
11.1 Detailing is a cleaning and appearance-enhancement service and does not constitute a guarantee that every mark, stain, scratch, odour or defect will be completely removed.
11.2 Certain stains, odours, contamination and marks may be permanent or may require specialist treatment beyond the scope of the package booked.
11.3 The Company will make reasonable efforts to achieve the best result reasonably possible within the selected package and the condition of the vehicle.
11.4 The Company will not knowingly promise a result that it reasonably believes cannot be achieved through the booked service.
12.1 Customers are responsible for removing important documents, cash, valuables, medication, electronics and other personal belongings before the service.
12.2 Where a vehicle contains significant quantities of personal belongings, the Company may request that the Customer remove them before cleaning can commence.
12.3 The Company may decline to handle particularly valuable, fragile or hazardous items.
13.1 The Company reserves the right to refuse or stop work where a vehicle presents a health, safety or environmental risk.
13.2 This may include vehicles containing hazardous substances, sharps, bodily fluids, excessive biological contamination, dangerous chemicals, infestations or other hazardous materials.
13.3 If such circumstances are discovered after arrival, the Company will explain the situation to the Customer and, where appropriate, discuss whether specialist cleaning can be arranged.
14.1 Customers are asked to provide as much notice as reasonably possible when cancelling or rescheduling an appointment.
14.2 The Company may apply a reasonable cancellation or missed-appointment charge where the Customer cancels at short notice or fails to attend/provide access for a confirmed appointment, provided the charge is fair and proportionate to the Company’s reasonable loss and any applicable consumer cancellation rights.
14.3 Where a cancellation right applies by law, including applicable rights for distance or off-premises contracts, those rights will not be affected by these Terms.
14.4 The Company may cancel or rearrange an appointment where circumstances outside its reasonable control prevent the service from being carried out safely or properly.
15.1 The Customer is responsible for providing accurate booking information, including the vehicle’s make, model, location and any relevant information concerning its condition.
15.2 The Customer must ensure that the Company has access to the vehicle at the agreed time.
15.3 The Customer must ensure that suitable water and electricity are available where required for the booked mobile service.
15.4 The Customer must notify the Company before work begins of any known vehicle defects, fragile areas or circumstances that may affect the service.
16.1 Buff Lab LTD is an insured business and maintains appropriate insurance cover for its detailing operations.
16.2 Insurance cover does not mean that every type of damage, loss or circumstance is automatically covered. Any claim will be considered in accordance with the Company’s applicable insurance policy and the circumstances of the incident.
16.3 Nothing in these Terms excludes or restricts any liability that cannot legally be excluded or restricted.
17.1 The Company will carry out its services with reasonable care and skill.
17.2 If the Customer believes that damage has occurred as a result of the Company’s service, the Customer should notify the Company as soon as reasonably possible and provide relevant details and photographs where appropriate.
17.3 The Company will investigate genuine complaints and, where appropriate, may inspect the vehicle.
17.4 Where the Company is responsible for a failure to provide the service with reasonable care and skill, the Customer’s legal rights and available remedies will apply.
17.5 Customers are encouraged to raise concerns with the Company before arranging repairs or remedial work with another provider, unless immediate action is reasonably necessary to prevent further damage.
18.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful.
18.2 Nothing in these Terms limits the Customer’s statutory rights.
18.3 Subject to applicable law, the Company will not be responsible for loss or damage arising solely from a pre-existing defect, condition or deterioration of the vehicle that was not caused by the Company’s service.
18.4 The Company will not be responsible for indirect or consequential losses where such exclusion is legally permitted.
19.1 These Terms are intended to operate in accordance with the laws of England and Wales and applicable UK consumer protection legislation.
19.2 Nothing in these Terms is intended to remove or reduce any statutory rights available to the Customer.
19.3 Where a dispute cannot be resolved informally, either party may use the appropriate legal process available to them.
19.4 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20.1 The Company may collect and retain information reasonably necessary to process bookings, provide services, communicate with Customers, process payments and maintain appropriate business records.
20.2 Customer information will be handled in accordance with the Company’s applicable privacy policy and data protection obligations.
21.1 The Company may take photographs of vehicles before, during and after a detailing service for quality-control and business-record purposes.
21.2 Photographs will not intentionally include identifiable personal information or private belongings unless reasonably necessary for documenting the condition of the vehicle.
21.3 The Company will only use photographs for marketing or promotional purposes where appropriate permission has been obtained.
22.1 Any significant change to the booked service or price will be discussed with the Customer before the additional work is carried out, wherever reasonably possible.
22.2 The Company will not use these Terms to impose unexpected charges that were not reasonably communicated to the Customer.
22.3 Any agreed additional work or charges may be recorded by text message, email, booking system, invoice or other written confirmation.
23.1 By making a booking and/or allowing the Company to commence work, the Customer acknowledges that they have been given an opportunity to read these Terms.
23.2 These Terms should be read alongside the description of the package booked and any specific quotation or written agreement provided to the Customer.
23.3 Where there is a specific written agreement between the Company and Customer that expressly varies these Terms, that agreed variation will apply to the extent permitted by law.
24.1 These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to the Customer.
24.2 Any dispute will first be approached with the aim of resolving the matter directly and reasonably between the Company and Customer.
24.3 Nothing in this section prevents a Customer from exercising any legal right available to them.
By booking our services, the Customer confirms that: